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Space & Service Coordinator

New York, New York

The Space & Service Coordinator will consistently deliver exceptional service to our clients through excellent operational and logistical facilities management. Along with other FIRST team members, the Space & Service Coordinator will represent the FIRST brand on-site within a well-known tech company. This role is ideal for someone with entry-level experience wanting more exposure to the events industry.

RESPONSIBILITIES:
  • Handle multiple campuses event requests and assign event/meeting rooms to best optimize space
  • Assign team members (Event Managers and Event Service Specialists) to all digital event requests
  • Responsible for managing the centralized intake queue for all physical and digital events in Europe, America East, and LatAm
  • Review each request to determine the level of support needed and assign accordingly
  • Ensure appropriate updated calendar and information is available for all meeting and event requests
  • Solicit all appropriate information required for the approval process
  • Maintain up-to-date communications and pertinent information, including but not limited to approved changes applied to the group and documented conversations with Event Hosts, Event Team Leads and Event Managers
  • Monitor cancellations, room usage, and room availability to maximize revenues and client/guest satisfaction
  • Audit all assigned space and open space so that Event Leads can best communicate to business units
  • Communicate effectively and in a timely manner to the internal events team any information received that could impact the performance of each group
  • Seek new ways to make the intake processes more efficient
  • Contribute to reports on event volume, team capacity, and general event data
QUALIFICATIONS:
  • 0 – 1+ years’ event coordination experience including internships or other applicable experience related to the responsibilities of the role, preferably from within a large venue or hotel
  • Bachelor’s Degree preferred
  • Experience working cross-functionally with all levels of stakeholders in a fast-paced environment
  • Creative problem solver, resourceful, team player
  • Adaptability to situations and ever-changing demands
  • Highly organized with the ability to handle multiple tasks to meet strict deadlines
  • Excellent time management and multi-tasking skills
  • Ambitious and proactive with a calm and flexible approach to handling pressure
  • Experience working on large and complex databases
ADMINISTRATION & GENERAL:
  • Assume responsibility for own environment, ensuring adherence to health and safety policies while having clean smart surroundings
  • Work intelligently and ensure management is aware of problems or issues which negatively affect productivity
  • Build an excellent relationships with the team through positive communications
  • Ensure knowledge is shared within the team to enable them to work smarter and more efficiently
  • Work on ad hoc requests from clients as required

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