The Space & Service Coordinator will consistently deliver exceptional service to our clients through excellent operational and logistical facilities management. Along with other FIRST team members, the Space & Service Coordinator will represent the FIRST brand on-site within a well-known tech company. This role is ideal for someone with entry-level experience wanting more exposure to the events industry.

RESPONSIBILITIES:

• Handle multiple campuses event requests and assign event/meeting rooms to best optimize space
• Assign team members (Event Managers and Event Service Specialists) to all digital event requests
• Responsible for managing the centralized intake queue for all physical and digital events in Europe, America East, and LatAm
• Review each request to determine the level of support needed and assign accordingly
• Ensure appropriate updated calendar and information is available for all meeting and event requests
• Solicit all appropriate information required for the approval process
• Maintain up-to-date communications and pertinent information, including but not limited to approved changes applied to the group and documented conversations with Event Hosts, Event Team Leads and Event Managers
• Monitor cancellations, room usage, and room availability to maximize revenues and client/guest satisfaction
• Audit all assigned space and open space so that Event Leads can best communicate to business units
• Communicate effectively and in a timely manner to the internal events team any information received that could impact the performance of each group
• Seek new ways to make the intake processes more efficient
• Contribute to reports on event volume, team capacity, and general event data

QUALIFICATIONS:

• 0 – 1+ years’ event coordination experience including internships or other applicable experience related to the responsibilities of the role, preferably from within a large venue or hotel
• Bachelor’s Degree preferred
• Experience working cross-functionally with all levels of stakeholders in a fast-paced environment
• Creative problem solver, resourceful, team player
• Adaptability to situations and ever-changing demands
• Highly organized with the ability to handle multiple tasks to meet strict deadlines
• Excellent time management and multi-tasking skills
• Ambitious and proactive with a calm and flexible approach to handling pressure
• Experience working on large and complex databases

ADMINISTRATION & GENERAL:

• Assume responsibility for own environment, ensuring adherence to health and safety policies while having clean smart surroundings
• Work intelligently and ensure management is aware of problems or issues which negatively affect productivity
• Build an excellent relationships with the team through positive communications
• Ensure knowledge is shared within the team to enable them to work smarter and more efficiently
• Work on ad hoc requests from clients as required