The Team Lead will assume a key role within the organization by leading and motivating colleagues in a way that enhances working relationships and encapsulates FIRST values and our client's brand. The individual will ensure the project team delivers a consistently exceptional service to our clients through excellent project management and delivers world-class events that exceed client expectations. Along with other FIRST team members, the Team Lead will represent the FIRST Solutions brand on-site within a well-known tech company. This position is ideal for a corporate event planning professional with prior experience managing and motivating team members.
 

Responsibilities and Qualifications

• The Team Lead works to coordinate staff assignments and workload for both onsite and digital events
• Reviews requests sent by the event intake team and confirm space, approvals, and other pertinent information prior to assigning
• Responsible for assigning event requests to appropriate Event Managers
• Assigned to the planning and execution of events for designated high profile groups
• Oversee execution of larger-scale events to provide insight to the Event Management team as well as additional client support
• Handles event escalations
• Manages monthly audit reports as required by the client and internal management
• Partner with the client on various strategic initiatives and projects
• Directly manage a team of direct reports
• Develop mentor and provide feedback to team members on an ongoing basis
• Oversee workload of the team ensuring day-to-day understanding of capacity/pressure points and assisting/offering guidance on team's events where required
• Manage vacation schedules, ensuring appropriate team coverage, and review all expense reports
• Oversee the on-boarding/off-boarding process for all employees
• Ensure team adheres to standard operating procedures and compliance processes
• Manage and promote communications to all team members to ensure maximum efficiency
• Partner with FIRST People & Culture on all company initiatives, recruiting, and employee relations matters
• Ensure the team maintains positive relationships with clients
• Ensure the team is providing value to clients and seeking value-adds where possible
• Encourage and motivate the team to be knowledgeable of best practices and services, and to be proactive with ideas and creative solutions

• 10+ years' event management experience, preferable within a large venue, hotel, or event management capacity
• 2+ years experience managing or supervising a team
• - Strong people management skills with the ability to lead by example
• Bachelors Degree preferred
• Excellent written and oral communication skills at all levels
• Decision maker and problem solver with a collaborative/team-player attitude
• A positive and caring approach to team management
• Experience working cross-functionally with all levels of stakeholders in a fast-paced environment
• Creative problem solver, resourceful, team player
• Adaptability to situations and ever-changing demands
• Highly organized with the ability to handle multiple tasks to meet strict deadlines
• Excellent time management and multi-tasking skills
• Ambitious and proactive with a calm and flexible approach to handling pressure
• Experience working on large and complex databases

• Assume responsibility for own environment, ensuring adherence to health and safety policies while having clean smart surroundings
• Work intelligently and ensure management is aware of problems or issues which negatively affect productivity
• Build an excellent relationship with the team through positive communications
• Ensure knowledge is shared within the team to enable them to work smarter and more efficiently
• Work on ad hoc requests from clients as required