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Multimedia Specialist

New York, NY



FIRST is a leading global events agency with teams in New York, Los Angeles, London, Dublin, Singapore and Hong Kong. Some of the world’s most recognized companies trust us to develop strategies, and design, plan and produce engaging events. FIRST clients span many industries including financial services, aerospace, technology, consumer electronics, medical and healthcare, automotive, media and the non-profit sector. We are on Event Marketer’s “Top 100 Event Agencies” and “Best Places to Work in Events” lists. We’ve also been recognized by Crain’s New York Business as one of the Top 100 “Best Places to Work in NYC”.

For more information please visit: www.firstagency.com.



The Multimedia Specialist will consistently deliver exceptional service to our client through excellent digital multimedia signage support. This position will be responsible for working with leadership to build industry best practices and Standard Operating Procedures (SOPs) for digital multimedia signage. This role requires a strong understanding of multiple content management systems. 


Along with other FIRST team members, the Multimedia Specialist will represent the FIRST Solutions brand on-site within a well-known tech company. 



  • Coordinate daily operation of digital multimedia signage by also driving and consulting on SOPs

  • Coordinate the deployment of digital assets to video walls and custom digital signage

  • Quality control all media to ensure it adheres with all technical and compliance requirements

  • Coordinate with events and reception teams to ensure the accurate deployment of all media

  • Works with asset designers to ensure content is optimized for display

  • Perform basic audiovisual troubleshooting on hardware and software

  • Upload content via prefabricated templates, and has the ability to update content to conform to technical requirements

  • Label all content using naming conventions, organizers and keeps files for all layouts, players, tickers, media, etc.

  • Keeping up-to-date with technological and software developments, making sure to test products for errors and making amendments

  • As needed assist event production team with event support which could include set - up for PA systems, mobile display monitors, demo stations, etc.



  • 3 – 5+ years’ experience of operating digital multimedia signage

  • Corporate/live events experience preferred

  • Bachelor’s Degree preferred

  • Fundamental knowledge of how systems work, what types of connectors are used, frame rates, assigning IP addresses, etc.

  • Experience working cross-functionally with all levels of stakeholders in a fast-paced environment

  • Experience working with multiple content management systems, LED video walls, and custom digital signage

  • Proficient in Adobe Suite (Illustrator, Photoshop, Premiere, etc.)

  • Organizational and time management skills

  • Ability to execute tasks independently and efficiently

  • Creative problem solver, resourceful, team player

  • Adaptability to situations and ever-changing demands

  • Highly organized with the ability to handle multiple tasks to meet strict deadlines

  • Excellent time management and multi-tasking skills

  • Ambitious and proactive with a calm and flexible approach to handling pressure



  • Assume responsibility for own environment, ensuring adherence to health and safety policies while having clean smart surroundings

  • Work intelligently and ensure management is aware of problems or issues which negatively affect productivity

  • Build excellent relationship with team through positive communications

  • Ensure knowledge is shared within the team to enable them to work smarter and more efficiently

  • Work on ad hoc requests from clients as required

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