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Senior Salesforce Administrator

Chicago, IL

NCSolutions is hiring a Senior Salesforce Administrator (100% Remote or Chicago based)

About NCS  

When brands ask “Is my advertising working? Am I reaching the right audience? Are my efforts driving incremental sales? Which of my efforts are driving the most sales among a particular buyer group?” – they turn to NCS for solutions. With an unrivaled 11+ years of experience advancing advertising, we help brands improve their advertising effectiveness on every platform, channel, and device. Our research-based insights, collective wisdom, and proven techniques help brands target the right segments based on in-store purchase behaviors, optimize campaigns while in-flight and measure the resulting incremental sales. As a strategic partner, we ensure our clients are always at the forefront of advertising effectiveness.


Position Summary

The Sr. Salesforce administrator will be responsible for managing the NCSolutions Salesforce environment with 120+ users. This role will be responsible for executing day-to-day configuration, support, maintenance and improvement of our CRM platform.The administrator will work closely with functional leaders, organizational units and subject matter experts to identify, develop and deploy new business processes including: data integrations, contracts for Salesforce, business process automation and more.



  • Serve as primary system administrator for the NCS Salesforce environment

  • Handle all basic administrative functions including user account maintenance, security, workflows, data management and other tasks

  • Build and maintain custom objects, reports and dashboards

  • Complete regular internal system audits and prepare for updates, including any Salesforce releases throughout the year

  • Work with management team to establish optimal processes to support administrative, development, and change management activities

  • Operate independently with members of the user community to define and document development requirements

  • Train new users and grow the Salesforce skill set across the organization

  • Create and manage contract processes and pipeline, using Contracts for Salesforce

  • Support sales and consulting team by creating ad hoc reports and analysis on past sales, sales channels, product lines, pipeline reports etc in order to drive demand generation activities, ultimately resulting in additional revenue for clients

  • Support FinancialForce instance through troubleshooting, documentation and partnership with the finance team to improve existing processes



  • Thorough understanding of Salesforce Sales Cloud (Classic and Lightning), 5+ years of experience as a Salesforce administrator

  • Certified Salesforce Administrator credentials

  • Bachelor’s degree or equivalent work experience

  • Experience with Conga’s Contract for Salesforce, FinancialForce, Google Sheets for Salesforce and HubSpot a plus

  • Excellent project management skills and a positive attitude

  • Experience managing a product pipeline and producing management reporting and dashboards

  • Strong interpersonal, written and verbal communication skills

  • Understanding of the importance of attention to detail while balancing time management

  • Ability to work effectively independently, as a team member within the organization and with external parties including clients, partners, and vendors 

  • Analytical and problem-solving skills

  • Proficiency in Microsoft Office suite or Google Suite

*Less than 5% travel    


  • Base Salary plus Performance Bonus

  • Our comprehensive benefits package is effective day 1 of employment

    • Medical, dental, vision, life insurance, short-term disability 

  • 401(k) Plan with company match and Employee Stock Purchase Program

  • Paid time off to encourage time for you to find balance, rest, and re-energize: 

    • Unlimited PTO 

    • 11 company holidays, 

    • Quarterly Mental Health Days 

    • Maternity leave (12 weeks) and paternity leave (12 weeks)

  • Tuition reimbursement

  • Wellness program with activities, education, gym discounts, etc. 

  • Employee Assistance Program (EAP) with free support and counseling

  • Laptop will be provided

  • Adoption and fertility coverage 


EOE (equal opportunity employer) statement:

NCSolutions is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.


Joe Christopher
215-932-4185 (cell)

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