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Senior Director, E-Commerce COE 2021 - 3143

New York, New York
About Hearts & Science

Hearts & Science was created to address the unmet need state for innovation and disruption in media. As the first data driven agency, we recognized the need for brands to move at the speed of consumer and built our model around transformation. At our core, we are agents of change who mine and filter the chaos of our times to create brand experiences that deliver business value for our clients. From inception, we committed to fostering a modern culture where professionals would come to thrive. Five years later, this ingenuity still drives us.

The Vice President Commerce COE is a centralized leadership role responsible for driving the strategy and implementation of Commerce related practices and products. This position will drive digital velocity by creating the tools and technology to enable the organization to operate as an augmented sales arm for our current and prospective clients. This individual will define the best practices in the space and create the playbooks for our clients to meet the forces of change in our industry. The Commerce Lead will thrive in the opportunity to blend science, engineering, and product with a strong focus on customer experience to unparalleled solutions in the space and within our practice.

Reporting to: Managing Executive Director, Digital Activation COE


Strategic & Functional Lead
  • Leverage deep rooted understanding  of platforms Google, Amazon, Walmart, Target and tools such as Kenshoo, Criteo, Quotient and to create JBP's agency tools, education, and adoption roadmaps respective to industry best practice
  • Demonstrate a strong foundational knowledge across digital investment strategy (omni-channel), especially paid media and advertising
  • Craft specific commerce strategic framework to incorporate into agency’s broader holistic planning process.
  • Be the agency’s Go-to expert for commerce, retail best practices and thought leadership
  • Lead product strategy, prioritizing features, building consensus, and coordinating feature releases along with internal and external communication
  • Possess a performance mindset, understanding how to quantify success for current and prospective clients with varying degrees of business goals
  • Lead the commerce components of new business opportunities, as well as building organic growth
  • Guide staffing decisions and scope assessments that impact the overall health of the practice
  • Build SVP, President and CMO level client relationships to clearly communicate the Hearts & Science value on behalf of the practice
  • Overseeing new account onboarding to ensure teams are adhering to standards and best practices

Required Skills & Qualifications:
  • Advanced knowledge and experience in e-commerce ecosystem
  • 5+ years of experience in digital or performance media
  • Great communication, presentation and client relational skills

Hearts & Science offers a generous time off package including paid vacation, personal days, typically summer Fridays as well as other benefits including Medical, Dental, Vision, 401K, and great opportunities for growth.
Diversity and Inclusion

At Hearts & Science, an agency within the Omnicom Media Group, our people are our greatest asset. We are committed to fostering an inclusive environment that attracts, engages and retains the best possible talent. Our diversity of experiences, backgrounds, locations, viewpoints and ideas is what makes us a great place to work and differentiate us as an employer of choice.

Our Commitment to Equal Opportunity 

At Hearts & Science and Omnicom Media Group we are committed to expanding opportunities for all employees without regard to race, color, religion, gender, age, national origin, sexual orientation, sexual identity, disability or any other characteristic. Each person is valued for his or her talents, expertise, experience and perspective.


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