NCSolutions is hiring a Product Support Engineer - App Dev to play a key role in their sales efforts with Advertisers and Agencies across the U.S.!
NCSolutions is looking for a Production Support Engineer to join the Application/Development team. As a part of NCSolutions you will be an integral part of a high energy team that is revolutionizing the way that the industry will analyze advertising performance and impact shopper behavior.
As a Production Support Engineer, you will be hands-on, and will be expected to support our solutions. The ideal candidate will work independently and/or collaborate with other developers, architects, and analysts in creating solutions that meet our business requirements to achieve time to market and data solutions. Candidates must be able to work closely with project managers, other support engineers, developers, DBA’s and the business stakeholders to support the NCS Applications and infrastructure. This role will require someone that is self-managed that can take special projects from inception to completion.
Monitor process and software changes that impact production support, communicate project information to the production support staff and raise production support issues to the project team
Prioritize workload, providing timely and accurate resolutions
Perform production support activities which involve the assignment of issues and issue analysis and resolution within the specified SLAs
Provide daily support with the resolution of escalated tickets and act as a liaison to business and technical leads to ensure issues are resolved in a timely manner
Participate in knowledge transfer to ensure better grasp of the product and domain
Suggest fixes to complex issues by doing a thorough analysis of root cause and impact of the defect
Coordinate with Application Development Team to successfully deploy software releases in both User Acceptance Testing and Production environments
When technical issues with the product arise, must act quickly to analyze the available data and find the root cause of the problem. You may be asked to develop a solution or pass the problem on to other engineering team members, all the while providing users with progress updates.
Bachelor of science degree in computer science or related field
Oracle Java certification(s)
4+ years of software development or engineering experience
Strong SQL and Unix skills including Shell Scripting
Excellent communication skills, ability to work as a team or individually, ability to learn new technologies quickly
Strong critical thinking skills and problem-solving skills
Must be able to multitask multiple users or issues at the same time, along with other responsibilities such as writing reports and participating in development
Experience with MyBatis
Experience in CPG or Media research
Experience supporting ESB, and Tomcat
Experience with Java and troubleshooting various environment issues