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Manager, Client Success

Remote, Remote

Reporting to the VP Client Success, the Manager, Client Success is responsible for developing, maintaining and managing client relationships for our programs to include regular client communications, day to day support, coordination of program changes and working with internal teams to support program launches, expansions, and drive program growth and success.

Duties and Responsibilities:

  • Develop, maintain, and execute client relationship communications plan to provide day-to-day client support as well as fielding questions as a primary liaison to all Sightline internal Support, IT, and Operations areas
  • Establish consistent scheduling for client communications outreach, announcements, and cadence for business reviews in collaboration with the Strategic Account Managers
  • Work with Marketing, Strategic Account Management and IT Teams to identify and produce reporting and analysis requirements to support client business reviews or other specific requests
  • Work with Marketing, Strategic Account Management and other internal departments to identify key objectives and opportunities for improved performance or greater success based on the unique attributes for each program
  • Participate in Client Kick Off calls and throughout the Implementations project to establish key relationships and understanding of the program configurations and objectives
  • Facilitate calls with internal operations or Product Deployment team members as needed for program changes, updates, or identifying program growth opportunities
  • Some travel may be necessary for client visits, launch support, or team collaboration sessions
  • Other projects/duties as assigned by the VP, Client Success
  • Bachelor’s Degree preferred
  • Proficient in Microsoft Office Word, Excel and PowerPoint
  • Fluency in English (both written and verbal)
  • 5+ years Experience in Client Relationship or Account Management positions
  • Good understanding of prepaid or other card issuing processes
  • Good understanding of payment processing
  • Experience in gaming or casino industry preferred

Desirable Traits:

  • A visible and collaborative leader with the ability to innovate, recruit, inspire, challenge, and motivate others to achieve challenging objectives.
  • Possesses a ‘get it done’ attitude
  • Ability to observe, assess, recommend, and execute after considering input from a wide range of constituents
  • A player-coach with an ability to implement and achieve adherence to process
  • Growth mindset evidenced by track record of executing within multiple end markets
  • Willing to make the tough decisions and support those decisions with data – a metric-driven approach
  • Consistently seeks top talent and has the aptitude, style, and mentoring approach to retain and grow A+ players
  • Personable, outgoing – adept at building trust and strong relationships with both internal and external stakeholders
  • Ability to install a sense of shared vision
  • Integrity, transparency, credibility and a commitment to making the company successful

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