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Operations Support Analyst

Chicago, IL

The Operations Support team serves as a trusted advisor and solutions provider to clients and our client service team. As a member of Operations Support, you will be an integral piece in the process that starts with a client's needs and works backwards to create the right mix of solutions/products to tackle that opportunity. 

As an Operations Support Analyst, your objective is to provide usable insights to help guide client campaign decisions. To do this, you will have a set of powerful analytical tools, thorough job training, a supportive peer network and experienced manager to help guide your work. 

RESPONSIBILITIES: 

● Assist in analysis to determine the feasibility of potential client projects 

● Perform project procedures to supply client deliverables/insights 

● Create & format client deliverables for CPG clients and media agencies for media plan optimization 

● Perform quality assurance on analysis results for accuracy 

● Contribute to cross functional teams/projects 

● Provide insights in response to client inquiries and deliver high level of service

● Management and prioritization of individual feasibility queue 

● Accurately interpret, define and size segments and product groups to achieve client groups ● Review deliverables for errors and troubleshoot discrepancies 

● Develop expertise in custom deliverables for major enterprise clients 

● Opportunity to specialize in select deliverables and own project life cycle

● Expanded duties as assigned

 

DESIRED EXPERIENCE: 

● 1-3 years of related experience preferred 
 

POSITION QUALIFICATIONS: 

● Bachelor’s Degree in Marketing, Business Administration or a related field or equivalent work experience 

● Strong academic record with minimum 3.0 cumulative GPA or equivalent

● Demonstrated project management skills 

● Ability to multitask, prioritize, and execute on time 

● Ability to function in a virtual team environment 

● Strong analysis, reporting, and organizational skills 

● Detail-oriented with excellent problem-solving skills 

● Exceptional oral and written communication skills 

● Ability to independently work through complex problems 

● Knowledge of CPG industry and products preferred 

● Working knowledge of SQL preferred 

● Client service mentality 

● Self-motivated and energetic 

● Proficiency in Microsoft Office suite or Google Suite

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