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Disputes Analyst

6750 Via Austi Pkwy, Ste 130 89119, Nevada



About Sightline Payments 


Sightline Payments is the recognized industry leader in innovative cashless gaming solutions and has placed over dozens of programs supporting multiple gaming verticals in the United States. Our Play+ solution offers players a truly cashless gaming experience with complete flexibility for how they elect to manage and spend their funds.  We offer flexible integration choices to meet our client’s operating environment and preferred user experience, support communications with multiple gaming systems, and manage all aspects of our program from conception to ongoing program success.  We are rapidly growing company that is positioned to meet the challenges of an evolving gaming ecosystem market.  Core 


Our environment is entrepreneurial and fast-paced.  Individual and creative contributions to our company objectives are highly encouraged and recognized.  There will be an abundance of opportunities to develop new skills and to benefit from interaction with a highly experienced leadership team.  


Reporting to the Disputes Manager, the Disputes Analyst is responsible for managing incoming bankcard, e-check, and PayPal chargebacks, where you will be reviewing documentation, performing account research, entering re-presentments, and handling disputes or inquiry cases.



The successful candidate will:

  • Possess a good understanding of ecommerce / CNP dispute rules
  • Be experienced in all facets of payment processing
  • Have excellent written and verbal communication skills
  • Be able to manage workload to deadlines
  • Demonstrate excellent organizational skills
  • Work collaboratively in a team and cross-collaborate with many other departments
  • Be comfortable with client and patron interaction
  • Demonstrate flexibility and can adapt quickly to change 
  • Creatively solve new problems and challenge the status quo
  • Build relationships and partnerships with stakeholders at all levels



Your primary tasks will include:

  • Work dispute cases daily and respond within network timeframes as assigned by dispute management system
  • Research additional documentation as needed to provide with representment case
  • Prepare dispute notifications for patron ticketing system
  • Collaborate with contact center on patron inquiries
  • Assist patrons with remediating or dropping disputes
  • Notify clients of patron disputes and respond to client inquiries
  • Assist in preparation of dispute reports
  • Proactively monitor dispute patterns and collaborate with Loss Prevention staff to propose mitigation strategies
  • Respond to requests and maintain open communication between team, other departments, and clients
  • Other projects/duties as assigned



What we are looking for from you:

  • 2+ years chargeback processing experience
  • Prepaid or Gift Card program experience preferred
  • Familiarity with Payment Card Industry Standards and Compliance requirements a plus
  • Strong customer service and communication skills
  • Ability to analyze facts and circumstances and determine an appropriate course of action, based on training and department guidelines
  • Excellent attention to detail and organizational skills
  • Proficient in Microsoft Office Excel and Word
  • Fluency in English (both written and verbal)
  • Legally eligible to work in US without sponsorship


What we would love to see you bring:

  • Prepaid and/or gift card experience
  • eCommerce and/or issuer chargeback experience preferred
  • Experience with iGaming and Digital sportsbook platforms and operators
  • Bi/Multi-lingual
  • Holder of Industry Certification (CAMS/CFE)
  • Advanced levels of Excel proficiency and analytic / pattern-identification prowess


Sightline is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.

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