Hearts & Science has been inspired by confident marketers seeking business advantage in a world of personalized digital marketing, where CRM and addressable channels converge, and decisions must be made in real time to aggregate effective reach and deliver the right message at the right time.
Designed to inform brand strategies with real-time insights, Hearts & Science is a data-driven marketing agency with expert media planning and buying capabilities, among other services that include shopper marketing, marketing innovation and content activation.

Reports to: Director, Social

Responsibilities:
Client Management

Owning key client relationships for all aspects of paid social – ensuring trust in agency and team to drive data-driven results
Assisting Director with receipt and disseminating ongoing client deliverables as well as ad hoc requests
Running point on long term strategic plans respective of the client’s business goals including but not limited to annual and quarterly planning, QBRs and EOC reports
Facilitating and leading in person meetings on a monthly/quarterly basis to build and maintain a deep-rooted partnership driving excitement for paid social opportunities
Leading the development and execution framework of innovative paid social media plans respective of client objectives
Demonstrating ability to present strategies, plans and pitches to all level of clients
Bringing new proactive ideas to help meet client goals and grow business

Team Management

Developing, training, coaching and motivating team of Assistants, Strategists, and Supervisors
Fostering the highest level of understanding of the inner workings of the account and client needs to be able to provide continued direction to the junior members of the team
Establishing oneself as the social media expert and act as a resource for advisory for the team
Continually working with Director to identify gaps in resources and reallocate based on client needs
Helping design and driving excellent quality control checks and ensure they are adopted and implemented
Driving ongoing communication and processing between internal as well as external stakeholders to collectively attain client objectives
Working closely with the supervisor to properly manage team’s bandwidth, redistributing work as needed
Working closely with the supervisor to help prioritize tasks fluidly based on client direction
Demonstrating appropriate judgment through proper escalation and strong problem-solving skills
Prioritizing and managing priorities and ad-hoc requests to ensure they are executed on time and to client expectations by entire client team

Strategy & Analytics

Possessing capability to tell a story through analyzing and applying data trends
Constructing data driven decks that display performance and optimization/future planning considerations
Recommending innovative strategic and media tactics consistent with media and content briefing
Building and maintaining strong relationships with vendors, including Facebook, Twitter, LinkedIn, Snapchat, etc.
Working closely with the Digital and Strategy leads to foster synergies between social and digital opportunities
Proactively seeking out for media opportunities and/or industry news to develop sharp and up-to-date approach to media planning, and disseminate across the team
Working together with the management to identify and grow incremental business opportunities
Helping identify test and learn opportunities in line with client business objectives

Qualifications:

Bachelor’s degree (in Marketing/Advertising preferred)
6-8 years of experience in a complex, technical product environment, including at least 3 years of management experience
In-depth understanding of social media campaign management and optimization practices
Experience leading large accounts within an agency in an integrated fashion (collaboration, data-sharing, co-leading efforts focused on client satisfaction, growth, performance vs KPI’s)
Exceptional ability to manage and develop a cohesive team in a fast-paced environment while maintaining a high level of stress tolerance
Excellent relationship-building with internal and external stakeholders
Ability to thrive in start-up environment with high client demands
Strong communicator and presenter, able to present and articulate persuasive and cohesive presentations and points-of-view
Highly analytical and creative mind in strong communication skills with experience in building and managing a team through a use of excellent communication and interpersonal skills.
High levels of integrity, autonomy, and self-motivation

Hearts & Science is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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