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Sr. Product Design Researcher

Pasadena, California
Our client, developer of PDF creation, markup, editing, and collaboration software which is used by the world’s top architecture and construction firms, is in search of a Senior Product Design Researcher to join their innovative team in Pasadena, CA.  

In this role, you will have the opportunity to work collaboratively with the Director of Product Design to research, design, and contribute to products that are making a huge impact on the engineering, architecture, and construction industries internationally. Additionally, you’ll work closely with users to collect meaningful insights that will drive and influence the design processes for multiple of the company’s software products. 
Senior Product Design Researcher
Pasadena, California
What you’ll be doing:
  • Coordinating customer and user research programs across multiple cross-functional teams
  • Overseeing, moderating, and conducting field/lab studies and focus groups, including desirability studies, user and usability tests of UIs and concepts
  • Working to streamline the process of finding customers to join the company’s program that is focused on customer development
  • Creating scripts and surveys to help support Product teams
  • Build and communicate reports, data analyses, and presentations of findings and actionable insights
  • Create supporting wire-frames, designs, prototypes, etc. in collaboration with members of the Product Design team
  • Organizing and contributing to a repository of research data (using the latest tools and technologies) for sharing and coordinating findings so that they can be easily communicated across Product Teams and company overall
  • Leading research for various streams of product initiatives and advising/determining which methods to perform
  • Establishing best practices and setting standards for the different approaches that are applied to the research methods
  • Acting as an advocate for excellent user experience, specifically focusing on customer needs and behaviors
  • Guiding and mentoring designers and their Product teams
What you bring:
  • 5+ years’ experience in the Product Design Research field, ideally with both responsive desktop and mobile apps
  • A passion for working with users/customers to understand and create an exceptional customer experience from start to finish
  • Extensive experience designing, leading, and executing research
  • The ability to analyze data from research and clearly communicate your findings in both written and verbal form
  • A very solid understanding of usability, accessibility, and best practice design principles across various platforms
  • Experience researching complex user workflows that involve multiple personas and  groups of users/customers
  • Experience conducting semi-structured interviews and usability studies with users/customers (in-person and remote)
Sounds like you and piqued your interest? Great - apply now!

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